Success Story
Project Implementation Unit, KUIDFC-KUWSMP
Background
“Karnataka Urban Water Sector Improvement Project” (KUWASIP) was a project for reforms in water and sanitation sector and service improvements in water sector. The Government of Karnataka (GOK) implemented the said project (estimated cost Rs 237.04 crores) from 2005 to 2011 with the World Bank assistance. The three cities selected for investments were Belagavi, Kalaburgi and Hubballi-Dharwad. Under the project, Bulk water supply to the three cities was improved and feasibility of providing a continuous pressured (24x7) water supply to consumers was demonstrated in the five selected zones viz., Belagavi (North), Belagavi (South), Kalaburgi, Hubballi and Dharwad.
Criteria for the selection of demo zones:
- It should represent the household pattern across the city and cover an optimum size of around 10% of the population.
- The zone which is selected for demonstration purposes should have an ideal socio-economic mix of households.
- Demo zones were selected based on technical considerations. The technical requirement includes the possibility of isolating a portion of the net work from the rest of the current distribution system. Water is also required to be fed from a dedicated reservoir to this distribution system, so that continuous water supply could be implemented.
Project Execution
The technical skill and managerial expertise of the private operator M/s Compagnie Generale des Eaux: France was utilised for the implementation of the Demonstration project in Hubballi-Dharwad by Karnataka Urban Infrastructure Development and Finance Corporation Ltd. (KUIDFC) under Public Private Partnership (PPP). The contract model is Performance Based Management Contract (PBMC). The approximate Amount incurred for implementation of 24/7 Water Supply in Eight Wards of Hubballi-Dharwad is 74 Crores which includes Priority Investment works for Bulk water Augmentation (implemented by KUWS&DB), Demonstration works in the selected wards of Hubballi-Dharwad executed by operator and Sector Development / Technical Assistance Studies (implemented by KUIDFC).
- Water supply service in the project cities was poor (Areas selected for Demo Zones): insufficient water at low pressure.
- Periodicity of supply: 2-6 hours once in 5 days.
- Lack of awareness on health & hygiene, water use and management.
- Reliance on stand posts.
- Loss of wages, especially for women due to long queues to collect water from stand posts.
- NRW was high (> 40%)
Performance Target Indicators in Demonstration Zones
- Continuous pressurized water supply.
- Reduction in emergency stoppages (Max. 4 stoppages in a year).
- Metering 100% property connections.
- Billing 100% customers on volumetric basis every month.
- Real (physical) losses must be maintained within 20 liters per connection per day per meters pressure.
- Periodic analysis of water quality of supplied water.
- Providing new connection requests within 7 days.
- Round the clock customer service centre.
- Redress all the customer complaints within the time frame prescribed in the Contract.
- Repair of the leaks appearing on the surface within 24 hours.
Benefits / Achievements after successful execution of KUWASIP
- Continuous pressurized water supply (minimum 6mtr pressure head) to all the customers in the entire Demo zone irrespective of topography.
- Substantial reduction in leakage & hence savings in water.
- Availability of fresh & potable water for all the 24 hrs leading to good health & hygiene due to periodic analysis of quality of water.
- Savings in cost of pumping of water from sump as the water reaches directly to second floor due to pressure.
- No necessity of waiting for water as the water supply is continuous (24x7).
- Least maintenance cost and No necessity of storing water as the water reaches to the first floor without pumping.
Details of Hubballi – Dharwad Demo Zone works under KUWASIP as on 30.11.2020
| SlNo | Details | Hubballi | Dharwad | Others | |
|---|---|---|---|---|---|
| 1 | Date of commissioning of 24/7 water supply | January - 2008 | April - 2009 | ||
| 2 | Ward | 27, 28, 29(P) & 32(P) | 8, 9, 10 & 11 | 8 Wards | |
| 3 | Population (souls) | 63742 | 42974 | 106716 | |
| 4 | HDPE Distribution Pipeline | 75.282 Km | 35.963 Km | 111.245 Km | |
| 5 | HSC (No’s) | ||||
| a | Domestic | 9695 | 6592 | 16287 | |
| b | Non Domestic | 220 | 181 | 401 | |
| c | Commercial | 30 | 31 | 61 | |
| d | Disconnected | 19 | 27 | 46 | |
| Total | |||||
| 6 | Avg. Monthly HSC (No’s) | 25 | 9 | 34 | |
| 7 | Complaints (No’s) from 1.10.2012 | 6684 | 6944 | 13628 | |
| 8 | Avg. complaints per (No’s) month from the month of inception | 83 | 86 | 87Avg. | |
| 9 | Avg. Total volume of water supplied in m3 from the month of inception | 258693 | 146553 | 405246 | |
| 10 | Avg. Billed per month in m3 from the month of inception | 222720 | 129334 | 352054 | |
| 11 | Non Revenue Water (NRW) in % | 13.91% | 11.75% | 12.83% Avg. | |
| 12 | Total demand (October - 19) in Rs. | 2979897 | 1591373 | 4571270 | |
| 13 | Amount collected (October - 19) in Rs. | 1524282 | 671956 | 2196238 | |
| 14 | Collection Efficiency (including arrears) | 47.34% | 42.43% | 44.88% Avg . | |
| 15 | Minimum night flow (l/s) | 39.70 | 21.59 | 30.65Avg | |
| 16 | Legitimate Night usage as per WRC guidelines at 1.7 l/c/hr | 4.73 | 3.24 | 3.99Avg | |
| 17 | Net night flow (l/s) | 34.97 | 18.35 | 26.66Avg | |
| 18 | Loss in l/c/d/m | 11.75 | 13.99 | 12.87Avg | |
| 19 | Average daily supply in m3 | 11403 | 5771 | 17174 | |
Tariff Design: Govt order no. UDD 130 PRJ 2006, Bangalore, dated 02-10-2009
| Consumer Category | New Volumetric Tariff for metered connection per month for Demo & Non-Demo Zone. (In Rupees) | |||
|---|---|---|---|---|
| Tariff Slab | HDMC | |||
| Min. | Max. | Tariff Rate | Min Charge Connection | |
| KL | KL | Rs. / KL | ||
| Domestic Consumer | 0 | 8 | 6.00 | 48/- |
| 8 | 25 | 8.00 | ||
| 25 | 40 | 12.00 | ||
| Above | 40 | 20.00 | ||
| Non - Domestic | 0 | 25 | 16.00 | 128/- |
| 25 | 40 | 24.00 | ||
| Above | 40 | 40.00 | ||
| Commercial / Industrial | 0 | 25 | 32.00 | 256/- |
| 25 | 40 | 48.00 | ||
| Above | 40 | 80.00 | ||